PR firm ordered to remove phony iTunes reviews

A public relations company and its owner have been cited for having staff post glowing reviews of game applications for companies it represents at the online iTunes store.
According to the U.S. Federal Trade Commission, Reverb Communications and its owner Tracie Snitker engaged in deceptive advertising by having its employees pose as ordinary consumers when posting the reviews.
“Companies, including public relations firms involved in online marketing need to abide by long-held principles of truth in advertising,” said Mary Engle, director of the FTC’s advertising practices division.
The California-based Reverb Communications represents dozens of major video game companies and developers.
The FTC, however, claims Reverb did not disclose the reviews were written by its staff, nor that they were hired to promote the games and that they often received a percentage of the sales.
That information is relevant to consumers who were using the endorsements as a guide to whether or not to buy the games…
Under a proposed settlement order, Reverb will have to remove any previously posted endorsements that misrepresent the authors as ordinary consumers.
Sleaze ain’t any less relevant when it’s geeks and gamers indulging in the practice.





Me not only being a gamer myself, but also a Comm. Arts major (PR is a part of that), this is just really sad. As a gamer, I’d hate to buy a game with awesome reviews only to find out the reviews were a fake and I just bought a possibly crappy game. Dishonesty is a pet peeve of mine, it upsets me more than anything to be deceived. As a Comm. Arts major, this is a perfect example of bad public relations. Before I started taking any courses in PR, one of the bad things I had in mind is that PR practitioners care about nothing and no one, only image. Now I know there is good PR, and bad PR. Good PR practitioners truly care about the consumer and the client. Companies such as this one are desperate for image and sales. =\
Sammii
August 28, 2010 at 4:15 pm
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August 28, 2010 at 4:24 pm