Eideard

“They can’t go anywhere without me and I wasn’t going anywhere without you”

with 3 comments


Twilight in Canyon Blue” by Jerry Anderson

In an act of extraordinary kindness, a Southwest Airlines pilot delayed his plane by 12 minutes to ensure a passenger would be able to say goodbye to his murdered grandson.

The man’s three-year-old grandchild had been killed by his daughter’s live-in boyfriend in Denver and was due to be taken off life support ahead of donating his organs…

Having been in Los Angeles on business, the man’s wife had arranged for him to transfer at Tucson airport in Arizona onto a flight bound for Denver to be with his bereaved daughter…

Yet, despite arriving at Los Angeles International Airport two hours before his flight was due to depart, lengthy check-in lines meant he faced a race against time to board on schedule.

Even after sprinting from the security checkpoint in his socks, the grandfather still arrived at the departure gate 12 minutes late…

According to a letter written to travel blog Elliott.org by the man’s wife, he was greeted by the pilot and ticketing agent with the words: ‘Are you Mark? We held the plane for you and we’re so sorry about the loss of your grandson…’

The letter continues: ‘As my husband walked down the Jetway with the pilot, he said, “I can’t thank you enough for this.”

‘The pilot responded with, “They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”’

Thanks to the kindness of the pilot, the man was able to reach his daughter in Denver and bid farewell to his grandson…

A Southwest spokesperson said the airline was ‘proud’ of the pilot’s behaviour.

My kind of pilot. My kind of airline. The rare corporation that hasn’t forgotten that human beings are the source of their income.

Very special thanks to Mr. Fusion.

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Written by Ed Campbell

January 13, 2011 at 9:00 am

3 Responses

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  1. The part that impressed me the most was the airline spokesperson saying they were proud of the Captain’s actions. THAT attitude is why Southwest has such a good reputation among the flying public.

    Other airlines all seem to be in a race to the bottom.

    Mr. Fusion

    January 13, 2011 at 12:52 pm

    • I sent a link to my friend who is a Southwest pilot.

      He replied, “That’s an example of why I enjoy going to work.”

      eideard

      January 13, 2011 at 1:05 pm

  2. Uncommon courtesy, and a great story. Thanks for posting, I just can’t imagine any other airline doing anything this kind.

    wok3

    January 13, 2011 at 6:06 pm


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