Grotto staff Ellie Rushton, Robert Briggs, Donna Parks and Jazzmin Ullah
Foul-mouthed parents verbally abused Santa’s elves and fairies at a Christmas grotto when they heard their Groupon deal promising a magical Christmas train ride was invalid…
Penny Ward, who organised the grotto, was shocked when almost 2,000 families turned up with vouchers from the discount website Groupon, which had mistakenly sent an email to customers saying that there would be a train ride around the winter wonderland.
When parents discovered there was no train ride, and the queues to the grotto became so long that their children couldn’t get in, some parents began swearing at staff, who were dressed as elves, fairies and a Christmas tree.
Penny said: “One man even verbally threatened the lady who is dressed as a Christmas tree.
“One of the elves was so upset that she has resigned. It was a complete nightmare. Children were crying and upset.”
Organiser Penny said most of the abusive parents had come down to the grotto in York with their vouchers from Newcastle during last weekend’s St Nicholas Fayre, a popular Christmas market in the picturesque city…
Penny had agreed to use Groupon’s services to publicise the grotto but maintains that she never said there would be a train ride…
A Groupon spokesman said: “Owing to a technical error, we apologise that the picture and wording used in this promotion may have indicated that a train ride was available at York Winter Wonderland when this wasn’t the case. We regret any disappointment this may have caused.
Of course, that did a lot of good – especially for the Grotto staff who had to put up with deranged parents and wailing weans.