When it comes to offering Wi-Fi in the sky, airlines enjoy a situational monopoly. Still, this takes the cake: a Singapore Airlines passenger stepped off a plane, looked at his phone and discovered this bill for $1,171.46:
As the passenger, Jeremy Gutsche, explains on TrendHunter, the eye-popping total came about as result of ordinary internet use — sending emails, uploading documents and such things. But since the airline’s $28.99 sign-on fee only included a paltry 30 MB of data, the overage charges hit hard.
“I wish I could blame an addiction to Netflix or some intellectual documentary that made me $1200 smarter. However, the Singapore Airlines internet was painfully slow, so videos would be impossible and that means I didn’t get any smarter… except about how to charge a lot of money for stuff. I did learn that,” noted Gutsche…
Meanwhile, the airlines are locked into long-term exclusive contracts with Wi-Fi providers like Gogo, which appears to have settled a recent price-gouging suit but has failed to bring down prices. The hope of future competition doesn’t look great either, as AT&T this week said it would ground plans to build in-flight Wi-Fi.
The article ends with a CYA explanation about startup costs for airplane wifi services. Scant help to consumers who have been shafted.
And a lousy business model – apparently acceptable to some providers.
So, a word of caution. Check what’s included in what you sign up for. You know from the gitgo that airlines aren’t in the business of providing anything at a reasonable cost. They will screw you a bit more for some services than others.