116-year-old Mexican pensioner too old for bank software — not allowed welfare check for 3 months


Mexico News Daily

❝ Born at the turn of the past century, Maria Félix is old enough to remember the Mexican Revolution – but too old to get the bank card needed to collect her monthly 1,200 pesos ($63) welfare payment. Félix turns 117 in July, according to her birth certificate, which local authorities recognise as authentic. That would put her in the ranks of the world’s oldest living people.

❝ She went three months without state support for poor elderly Mexicans after she was turned away from a branch of Citibanamex in the city of Guadalajara for being too old, said Miguel Castro, development secretary for the state of Jalisco. Welfare beneficiaries now need individual bank accounts because of new transparency rules, Castro said.

“They told me the limit was 110 years,” Félix said with a smile in the plant-filled courtyard of her small house in Guadalajara.

❝ Félix, who sells candies from a stand outside her home, got by on her modest sales but was delighted when Castro became aware of her case, delivering a cheque and an apology to her in person. “Sooner or later, God provides,” said Felix, waving a hand. “Here I am.“

In an emailed statement, Citibanamex, a unit of Citigroup Inc, said Félix’s age exceeded the “calibration limits” of its system and it was working to get her the bank card as soon as possible. It said it was adjusting its systems to avoid a repeat of the situation.

And some banks run their IT department with the help of someone’s out-of-work nephew rather than a qualified professional. My Canadian password manager issued a qualitatively new version of their software, yesterday. One significant bug was discovered. It was patched, this morning, with an update identified as Version xxx001. Definitely fewer employees than Citibank’s Citibanamex.

Nope. Solutions to problems like this come down to considering customer service more important than disturbing the slumbers of some beancounter.

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