Office Depot rigged malware scans to sell you tech support


OFFICE DEPOT’S PHONY WARNING

ā Office Depot and a partner company tricked customers into buying unneeded tech support services by offering PC scans that gave fake results, according to the Federal Trade Commission. Consumers paid up to $300 each for unnecessary services.

ā Office Depot and its software supplier, Support.com, have agreed to pay a total of $35 million in settlements with the agency. Office Depot agreed to pay $25 million while Support.com will pay the other $10 million. The FTC said it intends to use the money to provide refunds to wronged consumers…

ā “Defendants bilked unsuspecting consumers out of tens of millions of dollars from their use of the PC Health Check program to sell costly diagnostic and repair services,” the FTC alleged in a complaint that accuses both companies of violating the FTC Act’s prohibition against deceptive practices. As part of the settlements, neither company admitted or denied the FTC’s allegations.

Office Depot is considered one of the best of their peers. Kinds makes you wonder what some of their competitors might be up to. Or not.

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