Southwest turns out to be the best – again
Daylife/AP Photo used by permission
Overall, air travelers’ level of contentment with carriers is on the rise, according to the University of Michigan’s latest American Customer Satisfaction Index for the airline industry. The findings are similar to the J.D. Power and Associates 2010 North America Airline Satisfaction Study released last week…
“Airlines are creating more satisfied passengers, but the… data suggest this won’t last for long,” said Claes Fornell, founder of the satisfaction index, in a statement.
“Airlines are already beginning to charge higher fares. Flights are becoming more crowded, and the increasing number of carry-ons could lead to cabin congestion and delays.”
When it comes to individual airline satisfaction rankings, Southwest Airlines leads the pack for the 17th straight year, followed by Continental and American, according to the index, which uses customer interviews to come up with a score on scale of 0 to 100. United Airlines was at the bottom of the list…
Southwest’s flight attendants were also voted as the friendliest in the industry, followed by Delta/Northwest, JetBlue and American.
But the staff at Delta/Northwest seems to have as many foes as fans, because the airline was also ranked as the carrier with the least-friendly flight attendants in the survey. United and American were ranked second and third in that category…
As for which airline has served the worst food over the past 12 months, Delta/Northwest led the pack, followed by United and American.
Paranoid politicians and chickenshit voters have solved the whole question of air travel for me. As long as DHS and TSA are in charge of air travel – I won’t go anywhere I can’t drive in my pickup truck.