A care home has apologised and altered its policy after charging a grieving daughter more than £3,000 for “access” to her father’s room following his death.
Sue Cann branded the fee “daylight robbery” after finding her father Kenneth’s nursing home contract required four weeks notice in the event of a resident “passing away”. The 54-year-old described her treatment by Highcliffe Nursing Home in Christchurch, Dorset, where Mr Cann lived for 17 months, as “callous” and “ridiculous”.
She said she understood an additional tariff was justified to allow the care home time to arrange a new tenant, but that a month’s fee was too much. It was only after she paid the substantial figure that officials at the home agreed to reduce their notice period to seven days, in line with most other UK care homes.
Miss Cann said: “When the letter came I was so shocked about it. My father had to give 28 days notice for moving or passing away…But how on earth can you do that? Nobody knows when they are going to die. It’s ridiculous. To pay for a month which covers his food, laundry and nursing care is daylight robbery.”
Mr Cann, who spent 42 years working as a service manager for British Gas, lived with wife, Winnie, until March last year when she died aged 74 from ovarian cancer. Soon after he was admitted to Highcliffe Nursing Home, run by Suffolk-based Kingsley Healthcare, but he passed away following a long battle with dementia on January 30.
Mr Cann, who had worked hard to save for his retirement, ended up spending £63,000 for the duration of his time at the home…
“I wouldn’t mind paying for a week but I really object to a whole month. His belongings were removed from the home on the evening of his death as far as I’m aware.
Yesterday, a spokesman for Kingsley Healthcare said following a review the company’s notice period for death had been changed from 28 to seven days.
Following a review – and the stink in the press and online about their greedy, moneygrubbing policies.